Terms and conditions
Prices
Prices are valid per holiday flat and per day for 2 people at a minimum stay of 5 days. In wintertime there is a minimum stay of 6 days.
Included in the price are: stay, bed clothes, towels, kitchen utensils, WiFi, heating, electricity, water, the South Tyrol Guest Pass MOBILCARD, the final cleaning and taxes (with the exemption of visitor’s tax).
Price reductions
Children up until the age of 2 are free.
Arrival and departure
Arrival from 3pm
Departure until 09.30am
Sundays and holidays: arrival from 6pm
Booking
Please consider:
Your booking is obligatory when you pay 40% deposit of the total amount in advance and receive the booking confirmation. The deposit will NOT be reimbursed.
There is no right of withdrawal within the meaning of the Italian consumer protection regulations, but we grant you the following cancellation conditions:
Cancellation policies in accordance with Art. 1382 ZGB
Cancellations up to 60 days before set arrival date can the booking be cancelled without any cancellation fee.
The deposit will be retained.
Cancellations from the guest between 60 and 30 days prior to set arrival date, the guest is obliged to pay following cancellation fees:
Cancellations up to 30 days before set arrival date: 50% of agreed total price will be retained.
Cancellations less than 30 days before set arrival date: 90% of agreed total price will be retained.
In case of no show or in case of anticipated departure: the total price will be charged.
In addition, 90% of the agreed total price will be retained for the agreed service.
Please let us know in advance if you have to cancel your holiday.
We recommend that you take the RED ROOSTER holiday cancellation insurance after booking your stay. This will cover cancellation charges, meaning that you can look forward to your holiday in a more carefree manner. Further information regarding costs and how to take out the insurance can be found here:
http://partner.europaeische.
GUEST PASS
Upon completion of the accommodation contract, the Südtirol Alto Adige Guest Pass (consequently Guest Pass) will be issued to the guest, which according to the decision of the South Tyrolean regional government No. 732/2022, is valid for the entire duration of their stay as well as from 0:00 on the day of arrival unto 24:00 on the day of departure.
The Guest Pass includes the use of all public transport within the “südtirolmobil” network area as well as additional services, which vary depending on the tourism organization. Detailed information can be found at: suedtirol-guestpass.info
The sole entity carrying the Guest Pass in South Tyrol is the Mobilitätskonsortium, appointed as the unified coordination point in accordance with the above decision of the South Tyrolean regional government by the Provincial Association of Tourism Organizations of South Tyrol on November 16, 2022.The details of the additional services associated with the Guest Pass and the conditions of use of the Guest Pass are communicated by the third party responsible for issuing and managing the Guest Pass. Detailed information is available at: suedtirol-guestpass.info
Disclaimer
We make efforts to supply you with correct and complete information on this website. However, we do not carry liability or provide guarantees for the information being up-to-date, correct or complete. We reserve the right to make changes or additions to the information provided without prior notice. Offers or booking confirmations are binding. Despite our careful checking of the content, we cannot be held accountable for the content of external links. Only the operators of the linked webpages are responsible for their content.
Further information
Mandatory information according to EU Regulation No. 524/2013 of the European Parliament and Council. Platform for the Online Dispute Resolution (ODR) of the European Commission: http://ec.europa.eu/consumers/odr/
CIN CODEX: IT021112B5R69VDLY8